Service Policy
Last updated: January 28, 2026
1. Service Overview
At BellaSarto, we are committed to providing exceptional service for all your formal wear needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@ca.bellasarto.com
- Phone: +1 (613) 742-3382
- Address: 242 Queen Mary St, Ottawa, ON K1K 1X2, Canada
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM EST
- Saturday: 10:00 AM - 4:00 PM EST
- Sunday: Closed
3. Suit Alteration Services
3.1 Available Services
- Suit fitting and adjustments
- Sleeve and trouser length alterations
- Waist adjustments
- Shoulder modifications
- Button replacement
- Lining repair
3.2 Service Timeframes
Standard alteration services typically require:
- Initial fitting: 30-45 minutes
- Minor alterations: 2-3 business days
- Major alterations: 5-7 business days
- Rush service available at additional cost
4. Warranty Services
4.1 Standard Warranty
All suits purchased from BellaSarto come with:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free initial alterations
- Lifetime button replacement service
4.2 Premium Care Package
Optional premium care services include:
- 12-month extended care coverage
- Priority alteration service
- Bi-annual cleaning and pressing
- 20% discount on future alterations
5. Custom Services
5.1 Custom Tailoring
- Full bespoke suit creation
- Made-to-measure services
- Custom fabric selection
- Style customization
- Personal styling consultation
5.2 Additional Services
- Wedding party coordination
- Corporate wardrobe programs
- Style workshops
- Measurement records maintenance
6. Service Pricing
6.1 Consultation Fees
- Initial consultation: Complimentary
- Style consultation: $75
- Wedding party consultation: Complimentary
6.2 Alteration Costs
- Basic alterations: $30-75
- Complex alterations: $75-150
- Rush service: Additional 50% of service cost
7. Quality Assurance
Our commitment to quality includes:
- Expert measurement and fitting
- Multiple fitting sessions as needed
- Final quality inspection
- Satisfaction guarantee
- Post-service follow-up
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Schedule an initial consultation
- Receive service assessment
- Approve service quote
- Schedule service appointment
8.2 Required Information
- Purchase details (if applicable)
- Service type needed
- Preferred timeline
- Special requirements
9. Service Guarantees
We stand behind our services with:
- 30-day guarantee on alterations
- Satisfaction guarantee
- Expert craftsmanship
- Premium materials
- Professional service
10. Updates to Service Policy
BellaSarto reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.